SUPPORT
Q1: What's the default IP address of managed device?
The default IP address is 192.168.1.254.
Q2: What should I do if I forget my login password?
a. Restore the factory settings via the management software.
b. Use DIP switch to make device restore factory settings according to hardware user manual.
c. The initial user name and password are "admin" for layer 2 switch, serial server and Modbus gateway.
Q3: How long is the recovery time of Fast Ring?
Fast Ring managed switch is less than 20ms.
Q4: Can SFP optical modules from other companies be used in 3onedata switches?
HENGSION switches have good compatibility with other switches, as for compatibility of SFP modules, we recommend users adopt our modules to avoid.
Q5: In generally, the type of fiber port of switch?
SC, ST, FC, LC(use SFP module)
Q6: In generally, what is the transmission distance of fiber?
Multi-mode, it has 500m, 2km; Single mode, it has 20km, 40km, 60km,80km, 100km, 120km
Q7: In generally, what is the power supply voltage range?
DC 12-48VDC, AC 100-240V, they are marked on the back sticker of product.
Q8: Why is the web browser page displayed abnormally?<
Please clear IE browser cache and cookies. Otherwise it may cause the page to display abnormally.
Q9: Do you ship internationally?
Yes, we ship worldwide. If TNT, UPS, DHL or FedEx delivers to your country, we will usually ship to it. We can even ship to your TNT, DHL, UPS or FedEX account on collect basis. You can also choose to use your own forwarder, we will give the goods to them.
Q10: How do I determine shipping rates?
You can call the toll-free numbers of the above side courier companies to check or you can check with your forwarder. You can also ask us about the freight estimated, usually our rates may be better. (Prepay at the shipper side the rate is lower)
Q11: How long will it take to deliver?
We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. For common orders it is within about 5-12 working days after receipt of payment. After that, it depends on the method of delivery you have chosen when you placing your order.
Q12: Will I still have to pay duties on my package?
Duties are not included in our pricing. All importation charges will be paid by your side.
Q1: What's the default IP address of managed device?
The default IP address is 192.168.1.254.
Q2: What should I do if I forget my login password?
a. Restore the factory settings via the management software.
b. Use DIP switch to make device restore factory settings according to hardware user manual.
c. The initial user name and password are "admin" for layer 2 switch, serial server and Modbus gateway.
Q3: How long is the recovery time of Fast Ring?
Fast Ring managed switch is less than 20ms.
Q4: Can SFP optical modules from other companies be used in 3onedata switches?
HENGSION switches have good compatibility with other switches, as for compatibility of SFP modules, we recommend users adopt our modules to avoid.
Q5: In generally, the type of fiber port of switch?
SC, ST, FC, LC(use SFP module)
Q6: In generally, what is the transmission distance of fiber?
Multi-mode, it has 500m, 2km; Single mode, it has 20km, 40km, 60km,80km, 100km, 120km
Q7: In generally, what is the power supply voltage range?
DC 12-48VDC, AC 100-240V, they are marked on the back sticker of product.
Q8: Why is the web browser page displayed abnormally?<
Please clear IE browser cache and cookies. Otherwise it may cause the page to display abnormally.
Q9: Do you ship internationally?
Yes, we ship worldwide. If TNT, UPS, DHL or FedEx delivers to your country, we will usually ship to it. We can even ship to your TNT, DHL, UPS or FedEX account on collect basis. You can also choose to use your own forwarder, we will give the goods to them.
Q10: How do I determine shipping rates?
You can call the toll-free numbers of the above side courier companies to check or you can check with your forwarder. You can also ask us about the freight estimated, usually our rates may be better. (Prepay at the shipper side the rate is lower)
Q11: How long will it take to deliver?
We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. For common orders it is within about 5-12 working days after receipt of payment. After that, it depends on the method of delivery you have chosen when you placing your order.
Q12: Will I still have to pay duties on my package?
Duties are not included in our pricing. All importation charges will be paid by your side.
